During the past month, we had the most diametrically opposed examples of technology, people and process and how it can affect customer service, reputation and brand from two of Canada’s most respected companies in their respective spaces. We see these two examples of how and why technology, customer service strategies, staff skills and attitudes all have to be aligned in order to ensure a great customer experiences, no matter what your product or service.
Smart Voip:
Smart Voip:
