It's always difficult for a service
organization to make optimal use of its resources. A restaurant for example
needs to decide in advance how many chairs and tables it will have. If it
overestimates, it's a waste of space and capital. Underestimating demand
however might cost even more in terms of lost business. Alternatively, an
organization that uses manpower to make and receive calls can find itself
plagued by both underutilization as well as overutilization in various areas.
If you are a store for example that has several branches, you want to make
optimal use of all your resources no matter where they are. With a traditional
PSTN phone system, this can be impossible to achieve.
Smart voip on the other hand is flexible enough to treat
all of the locations and branches as a single unit. This is because it is based
off the Internet which in itself is a large virtual network. Geographic
locations become meaningless and a Smart voip device in another state is every bit as fully featured,
interoperable, and capable as one that is in the same building.
The immediate application of a call center
comes to mind. In many ways, the call center exemplifies the flexibility and
extensibility of Smart voip. Calls can be routed to different branches
depending on demand and expertise without the customer having to call another
number. If you have a marketing team, Smart
voip can truly
revolutionize the way they interact with clients and can help you maintain
control over the accounts that your employees are in touch with.
It's always difficult to ensure that if an
important employee leaves, they don't carry off some of your best clients with
them. One of the ways to avoid this is by ensuring that all communications
between employees and clients takes place using Smart
voip telephone numbers.
This way when they choose to part ways with your company, you can immediately
transfer those numbers to an existing employee to ensure that contact isn't
broken and that your client doesn't need to change their calling habits.
This easy configurability has made Smart voip one of the most powerful communication
technologies on the market today. More and more businesses are seeing its
advantages which is probably why it accounts for the highest percentage traffic
growth on the Internet today. Different SIP providers have different pricing
plans and features. Test out the Smart voip system on a noncritical part of your
operations first before finalizing your choice of service.
